"The things that come to those who wait may be the things left over by those who got there first"
~ Steven Tyler

How It Works

Are you ready to get focused? Great, let's get started!

Because we recognize that each organization is unique, and individuals within each organization are also unique, our coaching programs are focused on the specific needs of each individual client. However, The Focus! Group follows a basic framework that is designed to keep everyone focused on the task at hand – helping you achieve success.


You will meet with your coach on a weekly basis, or more frequently if requested, via telephone or video conferencing service. Because we utilize toll-free telephone and state-of-the-art conferencing services, we are available to speak with you no matter where in the world your busy schedule may take you.

Each session will last approximately 60 minutes. We recognize that you may want to communicate with your coach or receive encouragement in between regularly scheduled appointments, so unlimited email contact is also included with all coaching programs. We are committed to responding to your email within one (1) business day.

All of our appointments are scheduled in advance to give you appropriate time to plan your schedule. In general, we try to schedule your appointment at the same time and on the same day of the week to avoid confusion. However, we are happy to accommodate special schedule requests – just ask!

Your scheduled coaching appointment is a time dedicated specifically to you, so we ask that you provide adequate notice should you need to cancel. In general, cancellations and requests to reschedule must be made at least 24-hours in advance of your appointment time to avoid a cancellation fee.


Having a coach is often a totally new experience for clients because, for once, the focus is entirely on YOU and what YOU desire to achieve. We encourage you to take the process seriously and dedicate time to making the changes needed to achieve your goals. You should be open and honest with your coach, including long-term dreams, personal and professional issues that are impacting your development, and any other information about you that is important.

Make your sessions a priority, and give it the time and attention it deserves. You should take 15 minutes prior to the start of your appointment to clear your mind and focus on the coaching process. We do not expect that there will be any interruptions during your session, so please plan accordingly.


In order to instill a greater commitment to the coaching process, we are paid in advance for each block of sessions. We are happy to accept Visa and MasterCard, as well as personal and company checks (checks must be received 3 days prior to the first appointment in the block). In some cases our fees may be tax deductible as a professional development expense. We encourage you to consult your tax professional for specific advice on deductions.


At the end of each session, you and your coach will agree on the work to be completed before the next session. Assignments may include brainstorming, keeping a "diary" of thoughts and experiences related to your coaching, reading support material, or self-assessments. All agreed-upon assignments are due back to your coach no later than 24-hours prior to our scheduled appointment.

Confidentiality & Ethics

In order for the coaching process to be most effective, it is important to build rapport and mutual respect between the coach and the client. We consider all communication to be confidential – giving you an opportunity to share personal thoughts and concerns without fear that your issues will be shared outside the coaching relationship.

In our coaching, we adhere to the International Coach Federation (ICF) Core Competencies and abide by the ICF Code of Ethics.

Satisfaction Guaranteed

Your satisfaction with our coaching programs is a primary focus for us. Throughout the coaching process, we will ask for feedback on your perceived progress and satisfaction with the value you are receiving. If at any time you are not satisfied, your money will be refunded – it's as simple as that.

Are you ready to get focused? Contact us today.

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